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Support & Guidance
Everything you need to know about orders, memberships, flowers, delivery, payments and customer support.
Who we are and what we offer.
LEBAMI is a flower, chocolate and plant e-commerce brand offering fresh flowers, bouquets, floral arrangements, plants, gifts, and specially curated arrangements for different occasions.
You can order flowers for birthdays, anniversaries, weddings, congratulations, new baby celebrations, corporate occasions, and many other special moments.
Yes. We source fresh flowers directly from trusted growers and suppliers in the Netherlands, Ecuador, and Kenya on a weekly basis, ensuring high-quality, fresh, and beautifully presented flowers.
Yes. Selected plants are available through the LEBAMI online store, subject to availability.
Placing, personalising, and changing your order.
Yes. You can browse our collection, choose your preferred arrangement, and place your order directly through our website.
Absolutely. You can send flowers and gifts directly to your loved ones with a personalized message.
Yes. You can include a special message with your order and choose customized items to make your gift more personal and meaningful.
Order changes or cancellations may be possible depending on the status of your order. Please contact us within 30 minutes of placing your order to request any changes or cancellation.
Yes. For special requests or customized arrangements, please contact our team and we will be happy to discuss your requirements.
Our flowers, their natural character, and corporate services.
We aim to match the product shown on our website as closely as possible. Since flowers are natural products, slight differences in colour, size, shape, and availability may occur.
The lifespan of flowers depends on the type of flowers and how they are cared for. We provide basic care guidance to help you keep your flowers fresh for longer.
No. As flowers and plants are natural products, slight differences in colour, size, shape, and arrangement may occur. These natural variations are not considered defects.
Yes. LEBAMI provides flowers and floral arrangements for offices, hotels, events, corporate gifting, and special occasions.
Coverage, timing, and the delivery experience across Qatar.
We provide flower and gift delivery across Qatar. Delivery availability may depend on the product and location.
Yes. During checkout, you can select your preferred delivery date.
Same-day delivery may be available for selected products and locations. Please check the available delivery options during checkout.
Our delivery team will contact the recipient or customer to arrange the best possible delivery option.
How and when payment is made.
We accept the payment methods available on the LEBAMI website at the time of checkout.
Payment is completed during the online checkout process using the available payment options.
Damaged, incorrect, or unexpected orders, resolved.
If your order arrives damaged, wilted, broken, or with any significant issue, please contact us within 5 to 7 minutes of delivery and share your order number along with clear photos or videos of the product.
Yes. If the product is damaged during delivery or there is an error with your order, LEBAMI can arrange a replacement or a new order, subject to product availability.
Yes. If a replacement is not available or there is a valid issue with your order, you may request a refund for the affected product. Our team will review the request and provide the appropriate solution.
Please contact LEBAMI as soon as possible. We will review the issue and arrange a replacement or refund where applicable.
Please contact LEBAMI within 5–7 minutes of delivery and provide clear photos or videos of the issue, along with your order number, so our team can assist you quickly.
How to reach our team and what we can help with.
You can contact our customer support team through the contact details provided on our website. We are happy to assist you with orders, delivery, customization, and other questions.
Our team can assist with orders, delivery, product customization, damaged or incorrect orders, returns, refunds, and other questions.
Please provide your order number and clear photos or videos showing the issue. This helps our team review and resolve the matter quickly.
Regular flower deliveries on a plan that suits you.
LEBAMI Flower Subscription allows you to receive fresh flowers or selected arrangements regularly according to your preferred subscription plan.
Choose your preferred subscription plan, select the delivery frequency, provide your delivery details, and enjoy regular flower deliveries from LEBAMI.
Yes, subscription changes, pauses, or cancellations may be possible depending on your subscription plan and its terms. Please contact our support team for assistance.
Yes. You can contact our team to discuss changing your subscription plan, subject to availability and the applicable plan terms.
Our support team is always ready to assist you with orders, memberships, delivery and product inquiries.